prpwln
Privacy Policy

prpwln ("we", "our", "us") operates the online casino and sports betting platform accessible at prpwln.net. prpwln acts as the data controller in respect of the personal data collected from registered account holders and visitors to the platform. As data controller, prpwln is responsible for determining the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data processed by prpwln in connection with the operation of the platform, including data collected during account registration, identity verification, deposit and withdrawal processing, gameplay, customer support interactions, and marketing communications.

prpwln collects the following categories of personal data in connection with the operation of your account and the delivery of our services:

prpwln does not collect or process sensitive personal data (such as health data, biometric data, or religious beliefs) except where strictly required by applicable law or regulatory obligations and only with your explicit consent where required.

prpwln collects personal data through the following means:

• Direct provision: Information you submit during account registration, identity verification, deposit or withdrawal requests, customer support interactions, and any other forms you complete on the prpwln platform.
• Automated collection: Technical data collected automatically when you access the prpwln platform, including your IP address, device identifiers, browser type, and session activity, through cookies and similar tracking technologies.
• Third-party sources: Identity verification data from licensed KYC providers, fraud screening data from industry databases, and payment confirmation data from payment processors including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Public sources: Publicly available information that may be used for AML screening or verification purposes in accordance with our regulatory obligations.

prpwln processes your personal data on the following legal bases and for the following purposes:

• Performance of a contract: To create and manage your prpwln account, process deposits and withdrawals in PKR, provide access to casino games and sports betting markets, and deliver customer support services.
• Legal obligation: To comply with applicable KYC requirements, anti-money laundering obligations, responsible gaming regulations, tax reporting requirements, and any other legal or regulatory obligations applicable to prpwln's operations.
• Legitimate interests: To detect and prevent fraud, protect the security of the prpwln platform and its users, improve platform performance and user experience, and conduct internal analytics and reporting.
• Consent: To send you marketing communications about prpwln promotions, bonuses, and new games — but only where you have given your explicit consent to receive such communications and to the extent permitted by applicable law.

prpwln does not sell, rent, or trade your personal data to third parties for their own marketing purposes. prpwln shares personal data only in the following circumstances and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors receive transaction data necessary to process deposits and withdrawals from your prpwln account.
• KYC and identity verification providers: Licensed third-party identity verification services receive identity documents and related data to verify your age and identity in compliance with our regulatory obligations.
• Game providers: Pragmatic Play, Evolution, PG Soft, NetEnt, and other licensed game studios receive pseudonymised gameplay data necessary to deliver their games through the prpwln platform.
• Regulatory authorities: Gaming licensing authorities, financial intelligence units, and law enforcement agencies may receive personal data where required by law or pursuant to a valid legal order.
• Fraud prevention services: Industry fraud databases and screening services receive data necessary to detect and prevent fraud, money laundering, and other prohibited conduct on the prpwln platform.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers process data on prpwln's behalf under data processing agreements that require them to maintain equivalent data protection standards.

prpwln may transfer your personal data to countries outside of Pakistan in connection with the operation of the platform, including for the purposes of cloud hosting, game delivery, and KYC verification. Where such transfers occur, prpwln takes steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

Such safeguards may include contractual clauses between prpwln and the recipient entity that require the recipient to apply data protection standards equivalent to those applicable to prpwln's own operations, certification under applicable international data transfer frameworks, or the adequacy of the recipient country's data protection laws as recognised by the relevant authority.

You may request further information about the safeguards applied to international transfers of your personal data by contacting the prpwln privacy team at the contact details provided in Section 15 of this Policy.

prpwln retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Account data: Retained for the duration of your prpwln account and for a minimum of five years following account closure, in accordance with AML and regulatory record-keeping requirements.
• KYC and identity documents: Retained for the duration of your prpwln account plus a minimum of five years, or such longer period as may be required by applicable AML regulations.
• Transaction records: Retained for a minimum of seven years following the date of the transaction, in accordance with financial record-keeping requirements.
• Technical and gameplay data: Retained for up to three years from the date of collection, or longer where required for security investigations or regulatory purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, plus a reasonable period thereafter to record the withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with prpwln's data destruction procedures.

prpwln implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the prpwln platform.
• Encryption of sensitive personal data and financial credentials at rest using industry-standard encryption protocols.
• Tokenisation of payment card data — prpwln does not store raw card numbers on its systems.
• Access controls restricting personal data access to prpwln staff and service providers who have a legitimate operational need for such access, governed by role-based access control policies.
• Two-factor authentication available for all prpwln account holders and required for prpwln staff accessing internal systems.
• Regular security assessments, penetration testing, and vulnerability scanning of prpwln's platform infrastructure.
• Incident response procedures to detect, investigate, and notify affected parties of personal data breaches in accordance with applicable notification requirements.

prpwln uses cookies and similar tracking technologies on the platform to deliver core functionality, improve performance, and enhance your user experience. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in status and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance cookies: Collect anonymised information about how visitors interact with the prpwln platform, such as which pages are visited most frequently and any error messages encountered. This data helps prpwln improve platform performance.
• Functional cookies: Remember your preferences on the prpwln platform, such as your preferred language or display settings, so that you do not have to re-enter them each visit.
• Analytics cookies: Used by prpwln to understand aggregate usage patterns and measure the effectiveness of platform improvements. Analytics data is processed in anonymised or pseudonymised form.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of the prpwln platform. prpwln does not use third-party advertising cookies or behavioural tracking technologies for the purpose of serving targeted advertising on external websites.

prpwln may send you promotional communications about prpwln bonuses, new game releases, sports betting promotions, and other platform features where you have given your explicit consent to receive such communications during account registration or at any subsequent point.

You may opt out of receiving marketing communications from prpwln at any time by updating your notification preferences in your prpwln account settings, or by following the unsubscribe instructions included in any prpwln marketing email. Opting out of marketing communications does not affect the delivery of transactional communications necessary for the operation of your prpwln account, such as deposit confirmations, withdrawal notifications, or security alerts.

The prpwln platform is strictly intended for adults aged 21 years and above. prpwln does not knowingly collect, process, or retain personal data from any person under the age of 21. prpwln's KYC identity verification process is designed to detect and reject registrations from individuals who do not meet the minimum age requirement.

If prpwln becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds deposited will be returned to the source payment method following verification of the identity of the rightful account holder.

Parents or guardians who believe that a person under their care has registered a prpwln account should contact the prpwln support team immediately at the contact details provided in Section 15. prpwln will investigate and respond to such notifications as a matter of priority.

Subject to applicable law and any overriding legal obligations of prpwln (including AML and regulatory record-keeping requirements), you have the following rights with respect to your personal data:

• Right of access: You have the right to request a copy of the personal data prpwln holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by prpwln be corrected or completed.
• Right to erasure: In certain circumstances, you may request the deletion of personal data that prpwln holds about you. This right is subject to prpwln's legal obligations to retain data for regulatory and compliance purposes.
• Right to restriction: You may request that prpwln restricts the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request a copy of your personal data in a commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on prpwln's legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the prpwln privacy team using the details provided in Section 15. prpwln will respond to all valid privacy rights requests within thirty (30) days of receipt, or within such extended period as may be permitted by applicable law in complex cases.

If you have a complaint about the way in which prpwln has handled your personal data, you should in the first instance contact the prpwln privacy team using the contact details in Section 15. prpwln will acknowledge your complaint within five business days and will endeavour to resolve it within thirty (30) days.

If you are not satisfied with prpwln's response to your complaint, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction. prpwln cooperates fully with the lawful investigations of data protection authorities.

prpwln reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services offered on the prpwln platform. The updated Policy will be published on this page with a revised effective date. Where changes are material, prpwln will notify registered account holders via platform notification or email, where reasonably practicable.

We encourage you to review this Privacy Policy periodically. Your continued use of the prpwln platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Privacy Policy, you should cease using the prpwln platform and may request account closure in accordance with our Terms and Conditions.

For any questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data by prpwln, please contact our privacy team through the live chat feature available within the prpwln platform, or by sending a written enquiry to the prpwln contact email address. Please include your registered prpwln account username and a clear description of your query.